### 1. **No DDoS Suspension Policy**
At Nitent Nodes, we pride ourselves on offering stable and reliable VPS services. We provide **DDoS Protection** as part of our standard service offering, ensuring that your server remains protected against malicious attacks. However, in the event of an ongoing Distributed Denial of Service (DDoS) attack, **we do not offer suspension of VPS services** as a resolution.
If your server experiences repeated DDoS attacks or is involved in malicious activity that affects our network's stability, we may temporarily limit access or take necessary actions to ensure service continuity for other customers. This policy ensures a robust, uninterrupted service for all clients, even during security challenges.
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### 2. **No Refund Policy**
Once a VPS plan is purchased and activated, **we do not offer refunds** for any reason. This includes but is not limited to customer dissatisfaction, changes of mind, or accidental purchases. We encourage all customers to thoroughly review and ensure they are selecting the correct plan before making a purchase.
Once payment is processed and the VPS is activated, the transaction is final, and no refunds will be granted. This policy allows us to maintain the best possible service standards for all users. If you have any questions or need clarification before purchasing, please feel free to reach out to our support team.
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